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Scam Alert & Consumer Complaints

Protecting Consumers & Promoting Transparency

At Ethical Direct Seller Association (EDSA), we are committed to protecting consumers and promoting transparency in the Direct Selling ecosystem.

If you have encountered any suspicious, fraudulent, or misleading business practices, we encourage you to report the same through this platform.

Direct Selling India
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  • Complainants are required to furnish complete and accurate particulars in respect of the complaint.
  • All submissions shall be supported, wherever possible, by documentary evidence.
  • Anonymous or incomplete complaints may not be considered for examination.
  • Submission of false, frivolous, or misleading information shall render the complainant liable for appropriate legal action under applicable laws.
  • EDSA functions as a facilitative and advisory body and does not possess adjudicatory or enforcement powers.
  • The inclusion of any entity in the “Scam Alert” or “Flagged Entities” list is based on preliminary scrutiny of complaints, volume of grievances received, and other available information.
  • Such inclusion shall not be construed as a conclusive finding of fraud, illegality, or violation of law.
  • EDSA shall not be held responsible for any reliance placed upon such information by any person or entity.
  • Users are advised to undertake independent verification and due diligence prior to entering into any commercial arrangement.

Procedure for Submission of Complaint

Complainants may submit their grievances by furnishing the following details in the form:

Particulars of Complainant
  • Full Name
  • Contact Number
  • Email Address
  • Complete Address (City, State)
Particulars of Entity/Company
  • Name of the Entity / Company
  • Website / Mobile Application (if any)
  • Registered Office Address / Place of Business (if known)
Details of the Complaint
  • Misrepresentation of earnings or benefits
  • Suspected pyramid or money circulation scheme
  • Non-supply of goods or services
  • Non-refund / delay in refund
  • Unauthorized deductions or charges
  • Non-Compliance of Direct Selling Rules
  • Detailed statement of facts
Transaction Details

(Where Applicable)

  • Amount involved
  • Mode of payment (Bank Transfer / UPI / Cash / Wallet, etc.)
  • Date(s) of transaction
Supporting Documents

Upload copies of relevant documents:

  • Payment receipts / transaction proofs
  • Communication records (emails, messages)
  • Agreements, brochures, or promos
  • Violation of applicable law proof
Declaration

“I hereby declare that the information furnished herein is true and correct to the best of my knowledge and belief. I understand that furnishing of false or misleading information may attract legal consequences under applicable laws.”

Scam Alert / Flagged Entities

Based on complaints received and preliminary examination, certain entities may be listed below for public awareness and caution.

Sr. No. Company Name Nature of Complaint Status Remarks
1 XYZ Pvt Ltd Non-payment Under Review Multiple complaints received
2 ABC Network Pyramid Scheme Verified Alert High risk

Advisory to General Public

Members of the public are advised to exercise due caution while engaging with any entity operating in the Direct Selling sector. In particular:

  • Do not rely on assurances of assured or disproportionate returns.
  • Verify the credentials and legal status of the entity.
  • Carefully examine contractual terms, including refund and grievance redressal policies.
  • Maintain proper records of all transactions and communications.
Consumer Advisory

Important Note

This mechanism is instituted in furtherance of promoting ethical practices and consumer awareness in alignment with the principles underlying applicable consumer protection laws, including the Consumer Protection framework and the Direct Selling Rules, 2021.